Technical Support Agent Vacancy at Lightnet

CONTACT DETAILS

 

Lightnet

East Point Business Park

Loughrea

Co Galway

Tel: 091 395 804

Email: Jobs@lightnet.ie

www.lightnet.ie

 

TECHNICAL SUPPORT – LEVEL 1

The role is a technical support role answering customer technical queries, troubleshooting and solving issues remotely. This role will suit a friendly, outgoing person with excellent communication and organisational skills.

 

This person will be eager to take initiative and be able to work as part of a team.

 

RESPONSIBILITIES

 

·         Deal with customer’s technical queries by phone and email, ensuring a prompt and efficient response at all times.

 

·         Troubleshoot connections and identify any faults to determine correct course of action.

 

·         Track and take ownership of all outstanding queries to ensure follow through in all cases.

 

.         Provide guidance to customers on upgrade options.

 

·         Excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets.

 

.         Work proficiently with minimal daily guidance.

 

.         Network monitoring to identify faults and first level resolution of issues.

 

.         Any additional tasks as the role evolves.

 

MINIMUM REQUIREMENTS

 

·         Minimum 2 years’ experience in a similar role.

 

·         Competent computer skills and technical knowledge.

 

·         IT/Networking, A+ or MCP would be an advantage.

 

·         Good phone manner and customer service skills.

 

·         Ability to handle multiple tasks concurrently and prioritise appropriately.

 

.         Willing to work shift hours and weekends.

 

How to apply

·         Send your CV to jobs@lightnet.ie

 

Closing Date:

·         Monday 27th November 2017

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