Field Service Engineers The Role: Due to company expansion, we are currently seeking to recruit 3 x Field Service Engineers to join the existing team, with an immediate start. The primary function of the role will be the installation and configuration of broadband and solar technology on customer sites as part of a 2-person crew. Responsibilities: • Work closely with technical support and sales team • Assisting network engineers with maintenance at infrastructure sites • Completion of scheduled work allocation • Stock management of vans for work allocation • Communication with customers and completion of documentation • Adhering to company safety [...]
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Technical Support Agent The Role: Due to Company expansion, Lightnet is currently seeking to recruit a Technical Support Agent to join the existing team. The role is a technical support role answering customer technical queries, troubleshooting and solving issues remotely and network monitoring. This role will suit a friendly, outgoing person with excellent communication and organisational skills. This is a permanent role with the potential for long-term career development. Location: The position will be based in our Galway office, with a blend of office and remote working on offer. Responsibilities: ⦁ Deal with customer’s technical queries by phone and email, ensuring [...]
Customer Services Agent The Role: Due to Company expansion, Lightnet are currently seeking to recruit a Customer Services Agent to join the existing team. The successful candidate will be responsible for supporting the Customer Services function and ensuring all customers receive a high level of support. This is a 12-month contract. Location: The position is a remote working position, and the candidate will be based full-time from home. Responsibilities: ⦁ Dealing with all customer-related queries ⦁ Processing and dealing with incoming support calls ⦁ Log emails and calls on CRM system ⦁ Update support tickets with engineer updates ⦁ Re-directing customer [...]
This year Lightnet is 15 years in operation, this milestone is a hugely proud moment for the company and all its staff. This year Lightnet is 15 years in operation, this milestone is a hugely proud moment for the company and all its staff. Lightnet started back in 2006 on Inish Bofin to bring broadband to the island. From there a network infrastructure grew thought-out Connemara and Galway via local broadband schemes and communities and developed into a fully self-managed network. As the demand for broadband increased, the company began to grow. By 2009 our coverage extended in the west [...]
Internet access, in whatever manner you choose to use it, is critical to your company's success. One of the first measures your business can do to assure success is to identify the proper service provider. However, even with a dependable provider, downtime can occur. Downtime can prove costly for any business, whether it's due to disconnection on your end, a supplier issue, or weather disruption. Fortunately, there is a proactive way to avoid these disruptions before you encounter any downtime. The answer is installing an alternative internet connection. The backup broadband service is only a precaution as you will not need [...]
A VoIP phone is a telephone system that completes the call through the Internet. Calls from one VoIP client to another, especially when both are using the same service, can be delivered entirely via the Internet. Alternatively, the call can be handed over to a traditional phone system at some point, such as calls to landlines or mobile phone numbers from a VoIP phone. Instead of utilising more traditional phone networks, users may make and receive calls through the internet. The ability to make calls from anywhere in the world, regardless of the phone system in use or the quality [...]
We love having WiFi at home! But patchy coverage and dead zones of WiFi access around the house is a bit irritating. Low connectivity and slow speeds are experienced by many WiFi users. It doesn't work at all in one room and may be too slow in another. WiFi must overcome barriers and obstacles to achieve a good connection - some of which can not be eliminated simply by buying a new wireless router. The strength of the wifi signals gets weaker as they pass through walls or ceilings and so you may experience drop in internet speeds. Competing networks on [...]
Local Businesses are vital to their communities. Whether it is a startup or a growing SME, they help local economies, by creating jobs and helping neighborhoods. In this fast-paced, digital world, for several reasons, the internet has become a necessary component of almost any enterprise. It's critical to choose a fast internet connection that's both safe and stable if you want your company to run smoothly. In comparison to conventional internet access, fiber-optic internet offers these benefits as well as many others. Here are 3 ways that a good high-speed Internet service will boost your company's efficiency, Employee Productivity Increases Due to Fast [...]
The Role: Due to ongoing growth in our broadband business, we are seeking to recruit an Operations Manager to join our team to support us during the next stage of development. Responsibilities will include: Development of an implementation strategy to achieve the company’s agreed goals and objectives. Review of internal systems, processes, and practices to ensure that we continue to achieve operational excellence. Liaise with HR Manager to identify all recruitment and training needs across the organisation. Work with HR Manager to identify and analyse training needs for employees and identify suitable courses to meet those training needs. Oversee the running [...]
The Role: Due to Company expansion, Lightnet are currently seeking to recruit a Systems Administrator to join the existing team. Reporting to the Network Manager, the successful candidate will be responsible for supporting the Network Manager with the management and maintenance of running a large network. Responsibilities: Supporting internal staff IT requirements and providing level 3 assistance to our developersand help desk. Oversee the Implementation and management a hyperconverged infrastructure integrationwith Microsoft Azure Cloud. Administration of Microsoft office stack in a multi domain environment Planning and documentation of network infrastructure and upgrades Ensuring integrity of system backups and maintaining a disaster [...]