The festive season has arrived! We need to keep the kids entertained while they are on holiday. You may need to schedule a lot of outings, prepare new and unique meals, go shopping, plan a staycation, and so on. You must be well prepared for anything, and one of the most important things to consider is your broadband. Here are some tips for getting your internet ready for a stress-free Christmas. Upgrade your broadband connection speeds As a result of the kids being home from school and almost certainly spending more time online, your internet will slow. Furthermore, [...]
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Sales Closed from Thursday 23rd December at 1 pm to Monday 3rd January Reopening Tuesday 4th January 2022 at 9:30 am. Accounts Closed from Thursday 23rd December to Monday 3rd January. Reopening Tuesday 4th January 2022 at 9:30 am Support Friday 24th Dec - Open From 9:30 am to 5 pm Saturday 25th Dec - Closed Sunday 26th Dec - Closed Monday 27th December - Closed Tuesday 28th December - Closed Wednesday 29th December - Open from 9:30 am to 5 pm Thursday 30th December - Open from 9:30am to 5pm Friday 31st December [...]
1) Beware of Fake Websites The most common way cybercriminals fool internet shoppers into falling prey to their Black Friday and Cyber Monday scams is through a fake or copycat websites. They will clone websites to make them look authentic. The webpage may contain misspelt links, pixilated graphics, poorly written content, and malfunctioning features of the site. Before clicking on any links, be sure the link and the actual destination URL is visible. Also, verify that the website is safe and secure. Confirm the URL's legitimacy by hovering your cursor over it. In the URL bar, look for the padlock symbol and make [...]
Accounts Technician We are an Irish-owned company a national provider of broadband and telecommunications services, founded in Loughrea, Co. Galway in 2006. Since then, our team has grown to over 30 people delivering expert technical solutions and professional customer support to our clients nationwide. We offer innovative telecommunications solutions to both domestic and business customers, with focus on excellence and quality of service and customer care. The Role: Due to Company expansion, we are currently seeking to recruit an Accounts Technician to join the existing team, with an immediate start. This is an office-based role located in Lightnet Head Office. [...]
Field Service Engineers The Role: Due to company expansion, we are currently seeking to recruit 3 x Field Service Engineers to join the existing team, with an immediate start. The primary function of the role will be the installation and configuration of broadband and solar technology on customer sites as part of a 2-person crew. Responsibilities: • Work closely with technical support and sales team • Assisting network engineers with maintenance at infrastructure sites • Completion of scheduled work allocation • Stock management of vans for work allocation • Communication with customers and completion of documentation • Adhering to company safety [...]
Technical Support Agent The Role: Due to Company expansion, Lightnet is currently seeking to recruit a Technical Support Agent to join the existing team. The role is a technical support role answering customer technical queries, troubleshooting and solving issues remotely and network monitoring. This role will suit a friendly, outgoing person with excellent communication and organisational skills. This is a permanent role with the potential for long-term career development. Location: The position will be based in our Galway office, with a blend of office and remote working on offer. Responsibilities: ⦁ Deal with customer’s technical queries by phone and email, ensuring [...]
Customer Services Agent The Role: Due to Company expansion, Lightnet are currently seeking to recruit a Customer Services Agent to join the existing team. The successful candidate will be responsible for supporting the Customer Services function and ensuring all customers receive a high level of support. This is a 12-month contract. Location: The position is a remote working position, and the candidate will be based full-time from home. Responsibilities: ⦁ Dealing with all customer-related queries ⦁ Processing and dealing with incoming support calls ⦁ Log emails and calls on CRM system ⦁ Update support tickets with engineer updates ⦁ Re-directing customer [...]
This year Lightnet is 15 years in operation, this milestone is a hugely proud moment for the company and all its staff. This year Lightnet is 15 years in operation, this milestone is a hugely proud moment for the company and all its staff. Lightnet started back in 2006 on Inish Bofin to bring broadband to the island. From there a network infrastructure grew thought-out Connemara and Galway via local broadband schemes and communities and developed into a fully self-managed network. As the demand for broadband increased, the company began to grow. By 2009 our coverage extended in the west [...]
Internet access, in whatever manner you choose to use it, is critical to your company's success. One of the first measures your business can do to assure success is to identify the proper service provider. However, even with a dependable provider, downtime can occur. Downtime can prove costly for any business, whether it's due to disconnection on your end, a supplier issue, or weather disruption. Fortunately, there is a proactive way to avoid these disruptions before you encounter any downtime. The answer is installing an alternative internet connection. The backup broadband service is only a precaution as you will not need [...]
A VoIP phone is a telephone system that completes the call through the Internet. Calls from one VoIP client to another, especially when both are using the same service, can be delivered entirely via the Internet. Alternatively, the call can be handed over to a traditional phone system at some point, such as calls to landlines or mobile phone numbers from a VoIP phone. Instead of utilising more traditional phone networks, users may make and receive calls through the internet. The ability to make calls from anywhere in the world, regardless of the phone system in use or the quality [...]