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Technical Support Agent Vacancy at Lightnet

Technical Support Agent Vacancy at Lightnet

CONTACT DETAILS

 

Lightnet

East Point Business Park

Loughrea

Co Galway

Tel: 091 395 804

Email: Jobs@lightnet.ie

www.lightnet.ie

 

TECHNICAL SUPPORT 

The role involves answering customer technical queries, troubleshooting and solving issues remotely, along with some network monitoring.

Excellence in customer service skills is a must. A background in IT support is also required. Ideally suit a self-motivated person who is willing to take ownership of customer issues and  be eager to take initiative and work as part of a team.

The role requires competence researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues. Ability to follow standard procedures and good decision-making is a must to maximize customer satisfaction.

 

RESPONSIBILITIES

  • Deal with customer’s technical queries by phone and email, ensuring a prompt and efficient response at all times.
  • Troubleshoot connections and identity any faults to determine correct course of action.
  • Track and take ownership of all outstanding queries to ensure follow through in all cases.
  • Configuration of routers and equipment.
  • Network monitoring to identify faults and first level resolution of network issues.
  • Provide guidance to customers on upgrade options.
  • Work proficiently with minimal daily guidance.
  • Any additional tasks as the role evolves.

 

MINIMUM REQUIREMENTS

 

·         Minimum 2 years’ experience in a similar role. Background in IT Helpdesk or support environment advantageous.

 

·         Competent computer skills and technical knowledge.

 

·         IT/Networking, A+ or MCP would be an advantage.

 

·         Good phone manner and customer service skills.

 

·         Ability to handle multiple tasks concurrently and prioritise appropriately.

 

.         Willing to work shift hours and weekends.

 

How to apply

·         Send your CV and Cover Letter to jobs@lightnet.ie

 

Closing Date:

·        Monday 8th July 2019.

Further expansion of our Broadband Network in Clare

Further expansion of our Broadband Network in Clare

We  are thrilled to announce the expansion of our broadband network in the Ennistymon, Lahinch, Miltown Malbay and Liscannor area.

Going live from today the new coverage will result in increased possibilities for the households and businesses, offering high speed connections at affordable cost.  The Clare region has been earmarked by us as part of our network capital investment and the Ennistymon expansion is one of the many areas covered by us, as we embark on bringing our high speed service to many homes and businesses in our coverage areas.

 

It will also allow existing customers to avail of high speed upgrades and offer them options such as our low cost  phone packages. Call us today 091395804 or email sales@lightnet.ie

Clare FM Roadcaster in Ennis in Association with Lightnet

Clare FM Roadcaster in Ennis in Association with Lightnet

Clare FM Roadcaster in Ennis in Association with Lightnet

The Clare FM Outside Broadcast Unit will be on O Connell Street, Ennis tomorrow October 4th from 12-3pm in association with Lightnet celebrating our fantastic range of services in Clare.

 

Pop down to our team on O Connell Street tomorrow from 12-3pm to be in with a chance  to win a fantastic family pass (2 adults & 2 children) to the Ailwee Caves and Birds of Prey Centre.  There will be six sets of tickets to give away so call down to us and be in with a chance to win!

Lightnet Sponsoring Clifden Arts Festival

Lightnet Sponsoring Clifden Arts Festival

Lightnet Sponsoring Clifden Arts Festival

Over the last decade, Lightnet have contributed to the massive success that is the Clifden Arts Festival. Internet connectivity over the course of the Arts festival is of vital importance. We have worked closely with the arts festival team over the years to keep that connectivity at a high level contributing to the success of the festival over the years.

We would highly recommend it to everyone to attend some of the fantastic shows on offer over the weekend. It is a fantastic event with fantastic organizers and it will continue to go from strength to strength.

Tower Upgrade Completed in Carrabane

Tower Upgrade Completed in Carrabane

Tower Upgrade Completed in Carrabane

Lightnet have completed a tower upgrade on their services in Carrabane! Customers will be able to access higher speeds in the area. Contact us on 091 395 804 or email sales@lightnet.ie for more information in relation to this upgrade work!

 

Lightnet also provides fibre broadband to customers across the country. If you are looking to get Fibre Broadband into your home or business, please contact us on the above details.

 

Lightnet providing WiFi for Up for the Match Event in Tubber!

Lightnet providing WiFi for Up for the Match Event in Tubber!

Lightnet providing WiFi for Up for the Match Event in Tubber!

We are proud to be providing WiFi for the Tubber & Beagh GAA Clubs up for the match event taking place this evening (July 27th) in Finnertys Pub in Tubber at 8pm! With Galway and Clare playing in the All Ireland semi final they have a fantastic line up with stars such as Noel Lane, Anthony Daly, Kevin Broderick and many others. Clare FM will be live from Tubber with it going out on Facebook Live also.

Lightnet have a large amount of experience with providing top class broadband service for one off or weekend events. For more information on our services, please contact us on 091 395 804 or email sales@lightnet.ie

Tower Upgrade Completed in Ballyvaughan

Tower Upgrade Completed in Ballyvaughan

Broadband Tower Upgrade Completed in Ballyvaughan

We are hard at work here at Lightnet! We have completed upgrade works on our broadband tower in Ballyvaughan! Customers in Ballyvaughan, Flaggy Shore, New Quay,  Kilcolgan, Clarinbridge and Maree can now access even higher speeds! Contact us on 091 395 804 or email sales@lightnet.ie for more information and to see if your home is available for high speed broadband!

New High Speed Broadband Tower in Portumna-Tynagh Area!

New High Speed Broadband Tower in Portumna-Tynagh Area!

New High Speed Broadband Tower in Portumna-Tynagh Area

Lightnet are continuing to improve their broadband services in the County Galway Area. We have recently launched new equipment in the Portumna/Tynagh area in the village of Gortanumera! The new equipment will help people gain access to high speed broadband in the Killeen, Tynagh, Ballyshrule, Abbey and Gortanumera area! Customers can access exceptionally high speeds! Contact us today on 091 395 804 or email sales@lightnet.ie for more information!

More Upgrades Available on Inisbofin!

More Upgrades Available on Inisbofin!

More Upgrades Available on Inisbofin

Our engineers have been hard at work! Our Rusheen Transmitter in the East End of Inisbofin has been upgraded with higher speed broadband packages available to our customers on the east side of Inisbofin Island. Contact us today on 091 395 804 or email sales@lightnet.ie for more information! We are continuing to upgrade our transmitters around the country so keep an eye out for more updates soon!

Lightnet providing WIFI for Teagasc Sheep 2018 Event

Lightnet providing WIFI for Teagasc Sheep 2018 Event

Lightnet providing WIFI for Teagasc Sheep 2018 Event

Lightnet are providing high speed broadband and WiFi for the Teagasc Sheep 2018 Farm to Fork Event taking place in Mellows Campus in Athenry on July 7th 2018! It promises to be a fantastic event and you will not be short on high quality internet at the event so don’t fear! Lightnet provide WiFi for events all over the country so give us a call on 091 395 804 or email sales@lightnet.ie for more information in relation to this service! Lightnet have a range of experience of providing internet at any number of events so please contact us today!