Technical Support Agent Vacancy at Lightnet

Technical Support Agent Vacancy at Lightnet

CONTACT DETAILS

 

Lightnet

East Point Business Park

Loughrea

Co Galway

Tel: 091 395 804

Email: Jobs@lightnet.ie

www.lightnet.ie

 

TECHNICAL SUPPORT 

The role involves answering customer technical queries, troubleshooting and solving issues remotely, along with some network monitoring.

Excellence in customer service skills is a must. A background in IT support is also required. Ideally suit a self-motivated person who is willing to take ownership of customer issues and  be eager to take initiative and work as part of a team.

The role requires competence researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues. Ability to follow standard procedures and good decision-making is a must to maximize customer satisfaction.

 

RESPONSIBILITIES

  • Deal with customer’s technical queries by phone and email, ensuring a prompt and efficient response at all times.
  • Troubleshoot connections and identity any faults to determine correct course of action.
  • Track and take ownership of all outstanding queries to ensure follow through in all cases.
  • Configuration of routers and equipment.
  • Network monitoring to identify faults and first level resolution of network issues.
  • Provide guidance to customers on upgrade options.
  • Work proficiently with minimal daily guidance.
  • Any additional tasks as the role evolves.

 

MINIMUM REQUIREMENTS

 

·         Minimum 2 years’ experience in a similar role. Background in IT Helpdesk or support environment advantageous.

 

·         Competent computer skills and technical knowledge.

 

·         IT/Networking, A+ or MCP would be an advantage.

 

·         Good phone manner and customer service skills.

 

·         Ability to handle multiple tasks concurrently and prioritise appropriately.

 

.         Willing to work shift hours and weekends.

 

How to apply

·         Send your CV and Cover Letter to jobs@lightnet.ie

 

Closing Date:

·        Monday 8th July 2019.

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