DD Payments

All our connections require payment by direct debit details. If you need to submit or change your bank details just contact our accounts team on 091 395804 or email accounts@lightnet.ie. 

Cancellation

To cancel your connection just contact our accounts team on 091 395804 or email accounts@lightnet.ie. 

Contracts

All our connections are subject to the minimum contract term based on the package you have chosen. If this contract is broken, you will be charged for an amount equal to the remaining months of your contract.

Moving to a new house

If you move to a new house it will require a new install at the new premises so there will be a €100 fee. Please contact our sales team to arrange this – 091 395804 or sales@lightnet.ie

Missed payments

If you miss a direct debit payment, there is a €10 admin fee added to the missed payment amount. The accounts team will text you to advise that the payment has been missed and you can ring them to pay the amount owed.

If you do not pay the amount owed your connection will be suspended until payment is received.

If you need further information just contact our accounts team on 091 395804 or accounts@lightnet.ie

DD Payments

All our connections require payment by direct debit details. If you need to submit or change your bank details just click here

Cancellation

To cancel your connection just contact our accounts team using the Accounts query button below, call 091 395804 or email accounts@lightnet.ie

Contracts

All our connections are subject to the minimum contract term based on the package you have chosen. If this contract is broken, you will be charged for an amount equal to the remaining months of your contract.

Moving to a new house

If you move to a new house it will require a new install at the new premises so there will be a €100 fee. Please contact our sales team to arrange this – 091 395804 or sales@lightnet.ie

Missed payments

If you miss a direct debit payment, you will receive a text to advise that your payment has failed. You may contact our accounts department to pay the amount owed. Please note, there is a €10 admin fee added to the missed payment amount. Failure to pay the amount owed may result in your connection being suspended until payment is received.

No Connection

If you have no broadband, there are some simple checks you can do before you contact us:

• Check several devices to see if the connection and wi-fi has dropped from all devices.
• Check that all cables for your internal Lightnet equipment and your Wi-Fi router are fully plugged in and secure as they become have accidentally become loose.
• Disconnect it from the power socket for approx. 30 seconds then plug it back in again.
• Reboot the Lightnet internal equipment. There is a small black Lightnet power supply device inside your premises. Disconnect it from the power socket for approx. 30 seconds then plug it back in again.
• Fibre – contact our support team for next steps and best advice. Still no connection?, don’t worry we are here to help – call 091395804, text 0872720380, or email support@lightnet.ie

Wi-Fi Range issues

Internal Wi-fi coverage issues can be caused by various issues such as thick walls, hollow core, range on routers, etc

We recommend the award range of Fritz devices to the best Wi-Fi Experience, for more information on their range extenders

Here are some tips on getting the most from your Wi-Fi

Check who or what is using it…

Turn off deceives that that are not in use but are connected to the Wi-fi. Check for dormant devices like printers, radios, etc that may be connected to the wi-fi

Cable connection

Use a direct cable from your router to devices such as smart TV’s, Xbox, PS4, PC’s, TV Box to get the optimum speed capacity.

Wi-Fi password

Set a Wi-Fi password on your router on to deter unwanted users.

Avoid interference

Keep the router away from metal devices like fridges and microwaves. Also signals from baby monitors, cordless phones may cause issues.

Location

Place your router centrally and in the area that you plan to use the connection the most. Hallow-core or thick walls may impact on it, so extenders or powerlines may be needed.

Older devices

Older technology may take longer to communicate with your wi-fi signal so internet may be slower on these devices. Turn off when not in use. Use of old routers may also impact speeds.

Our award winning FRITZ!Box provides great parental controls features. The main help that the FRITZ!Box can provide is setting up of access profiles for all the devices in the home network. The particular access profile can be limited to how long and when the internet is used during any day of the week. Not only limiting the internet usage time, but also blocking access to certain websites on the internet is possible with FRITZ!Box. 

Parental control features on the FRITZ!Box router

How does FRITZ!Box help with parental controls?

The main help that the FRITZ!Box can provide is setting up of access profiles for all the devices in the home network. The particular access profile can be limited to how long and when the internet is used during any day of the week. Not only limiting the internet usage time, but also blocking access to certain websites on the internet is possible with FRITZ!Box.

Set up:

You can set up the access profile rules and filter internet pages and restrict the time and duration of surfing and block hazardous pages to young people by following the following steps,

1. Set password: by entering http://fritz.box in the address line, log in to your FRITZ!Box via a browser. Have you set up a secure password to access your router menu yet? Do that now, then. Click on System -> FRITZ!Box user -> Register on Home Network. Then, Select Register with the FRITZ!Box password, type a password and click Apply.

2. Set access rules: To set access profile rules, click on Internet -> Filters -> Access profiles. Then click on New Access Profile. In the name field, type something like ‘Child.’ You can now specify the time of day your child is able to browse the Internet on a weekly schedule.

Choose “limited” to do this and set the permitted surf time for the whole week: to do so, drag the mouse from the top left to the bottom right while holding the mouse button down. Browsing is allowed in the blue highlighted time, otherwise it is not. Also, you can set the daily maximum duration.

To do this, select the “limited” setting under “Time allocation” and type the number of minutes in the appropriate fields on the right side of the day of the week. You can also activate the “Shared allocation” field if the maximum usage time is shared by different network devices with the “Child” access profile.

3. Filter Internet pages: You can also block pages for minors on the Internet. Select Filter Internet Pages and Block Internet Pages (black list). This causes the FRITZ!Box to block all web pages indexed by the German Federal Department for Young Persons’ Harmful Media.

It also makes sense for tiny kids to do this in reverse and allow only certain web pages. Select Allow Internet Pages (white list) to do this and edit the appropriate list. Click on OK once you have made your choice.

4. Select device: Now search for the name(s) of your child’s computer or other Internet-enabled devices in the list in the Child lock tab. Right-click the Default option. Select ‘Child’ in the selection menu and click on OK. The lock for the child is now active.